if the power goes out?
Limit your water usage as much as
possible. The tank does have extra storage capacity and should be
adequate because you are not using the dishwasher, washing machine,
etc. When the power comes on again, the alarm may go off for a short
time – this is normal because the water could be above the pump’s
alarm level and the pump needs a few minutes to pump down the tank to
a normal level. If the alarm does not turn off, call for service.
The best way to handle power outages is
using an alarm panel that is equipped with a Remote Sentry Module and
a generator receptacle. The Remote Sentry is a remote alarm with a
buzzer & LED that indicates a high water alarm even if the power is
out, when it is connected to the Remote Sentry Contacts in the panel.
So, the home owner can use the water until the Remote Sentry indicates
that the tank is full, then they plug a 6500W generator into the
receptacle on the panel, the pump comes on, pumps down and they can
continue to use water.
Do I need to do
anything special if I will be away for several days?
When asked this
question, we didn’t find anything on the E-One website, but the town
Groton, Ct which owns and maintains most of the grinder pumps in
town writes this:
“If you plan on
being away for several days, replace the wastewater in the tank with
clean water to help minimize odors. First run water from an inside
faucet long enough for the grinder pump to start working. After the
pump starts, turn the inside faucet off. The pump will run until the
tank is empty and shut off automatically. This process will cleanse
the pump and leave it filled with a minimum of clean water. Always
leave the power to the pump on. This allows the heating element
inside the pump to operate which helps eliminate condensation and
What are you asking from the town for "Fairness" regarding our sewer
One issue is that
homeowners serviced by a gravity system have zero cost after
installation beyond their sewer fee. Homeowners with grinder pumps
pay their sewer fee, but also have the additional burden of
replacement and maintenance costs.
Another issue is that
these same homeowners with grinder pimps endure hardships during
failures that not should be experienced by persons in a modern
is the response time experienced by home owners to have their system
pumped during our frequent long duration power failures?
We don't have exact
data on this and the information is all anecdotal. One homeowner said
as short as 2 hours, others said a day, and one homeowner said the
truck never came. Having to cover 500 homes with limited toilet
facilities could stretch manpower in these situations.
will the Sewer Dept do to help me in an emergency?
The town has a truck with a generator
that can come and pump your tank during power
outages, but given the restrictions it is unlikely that anyone can
avail themselves of this service. Availibility is only during
normal business hours, Mon-Fri and only if soneone is available.